A case study on implementing AI for health education and customer support
Impact Highlights
Response time: days → seconds
Thousands of medical studies automated
10-week implementation
“Suggestic’s AI solution has completely redefined how healthcare practitioners and customers interact with our site. It was so effective that we redesigned our entire website around it.”
— Better Way Health Team
The Digital Transformation Challenge
Better Way Health, a leader in Beta Glucan supplements, recognized that traditional approaches to healthcare communication were limiting their ability to scale. With thousands of Beta Glucan studies in PubMed alone, their team spent countless hours manually summarizing medical research and crafting responses, often taking days to provide the precise information healthcare practitioners needed. This challenge represented more than just a support bottleneck – it was limiting their ability to effectively educate and engage with their growing healthcare professional audience.
Beyond DIY: A Strategic Approach to Healthcare AI
Before partnering with Suggestic, Better Way Health attempted to implement a generic chatbot solution but found it fell far short of their needs. “We tried using a generic chatbot before Suggestic and found it was nowhere near the level of answers that we get with Suggestic,” explained the Better Way Health team. Rather than compromising with inadequate solutions or spending months building their own, they chose Suggestic to rapidly deploy an enterprise-grade AI platform. This strategic choice enabled them to:
Accelerate Market Leadership
- Launch an AI-powered digital presence in weeks, not months
- Transform static content into dynamic, personalized experiences
- Stay ahead of rising consumer expectations for smart healthcare solutions
Leverage Enterprise-Grade Infrastructure
- Deliver instant, evidence-based answers backed by medical studies
- Ensure HIPAA compliance and data security from day one
- Scale personalization across multiple healthcare specialties
Build Lasting Capabilities
- Focus resources on core business innovation
- Maintain competitive advantage through continuous platform evolution
- Support practitioners and customers with 24/7 intelligent assistance
“What truly set Suggestic apart was their hands-on, collaborative approach. Their team didn’t just provide a chatbot; they worked side by side with us every week, fine-tuning the solution until we were completely satisfied.”
— Better Way Health Team
Measurable Impact: From Support Tool to Core Business Asset
Enhanced Healthcare Provider Experience
Improved Healthcare Support Efficiency
Accelerated Healthcare Sales Process
Real-World Success: AI in Healthcare Education
At a medical conference, a physician specializing in Alzheimer’s research approached the Better Way Health booth with specific questions about Beta Glucan’s potential applications. Instead of the typical “we’ll research and get back to you” response, the team leveraged their AI solution. Within seconds, it generated a comprehensive, evidence-based response that impressed the physician so much, he immediately scheduled a follow-up consultation.
Transform Your Healthcare AI Strategy
Suggestic’s proven healthcare AI platform combines:
- 🔒 Enterprise-Grade Security: HIPAA-compliant, SOC2-certified infrastructure
- 👥 Specialized Healthcare Expertise: Solutions validated by leading organizations
- 🚀 Rapid Implementation: Results in weeks, not months or years
- 🔄 Future-Ready Platform: Continuous evolution to keep you ahead
Don’t let your competitors define the future of healthcare engagement. Schedule a call with Suggestic today to see how we can accelerate your transformation journey.
“For any company in the healthcare, supplement, or science-backed product space, implementing an AI chatbot is essential. If your product requires medical explanation, scientific validation, or customization for different healthcare audiences, this solution can be transformative.”
— Better Way Health Team